FAQs

General Information

1. What is Euniquera?

   • Euniquera is an online retailer specializing in power tools for professionals and DIY enthusiasts across the United States.

2. How do I contact Euniquera?

   • You can reach us via email at support@euniquera.com.

Payment and Billing

1. What payment methods do you accept?

   • We currently accept payments via PayPal. This method allows you to make secure transactions without sharing your bank details directly with us.

2. How do I make a payment?

   • During checkout, you will be redirected to PayPal's secure payment gateway. Once you complete the payment, you will receive a confirmation email from PayPal and from us.

Shipping

1. How long does shipping take?

   • Please refer to our Shipping Policy for detailed information on shipping times and procedures.

2. Can I track my order?

   • Yes, once your order is shipped, you will receive tracking information via email.

Returns and Refunds

1. Can I return a product?

   • Please refer to our Return and Refund Policy for details on how to initiate a return and the conditions under which returns are accepted.

2. How long does it take to process a refund?

   • Refund processing times are detailed in our Return and Refund Policy.

Warranty

1. Do your products come with a warranty?

   • Yes, all power tools sold by Euniquera are covered by a limited warranty. Please see our Warranty Policy for more information.

2. How do I make a warranty claim?

   • Contact our support team via email or phone, and we will guide you through the warranty claim process.

Security and Privacy

1. Is my personal information secure?

   • Yes, all transactions are encrypted and processed securely through PayPal's trusted payment gateway. Please refer to our Privacy Policy for more details.